Shipping & Returns

Returns Policy

Items must be returned within 45 days of invoice to be eligible for credit.

Returned items must be received by AM Conservation Group, in new condition and in the original packaging to be eligible for a refund.

AM Conservation Group will send a Return Merchandise Authorization (RMA) which must be included with the return shipment and the RMA number must be printed on the package in order for the returned material to be received at AM Conservation Group.

A 20% re-stocking fee will be assessed on all returns unless the return is a result of an error made by AM Conservation Group or the product is faulty. Contractor must work with product manufacturer directly to confirm if the product is faulty.

Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AM Conservation Group, in which case, AM Conservation Group will issue FedEx or other freight carrier labels to have the product picked up.

 

Damaged Item Returns

Inspect your shipment as soon as you receive it for damage. If you have a larger order that is being delivered by a common carrier, please inspect the order for damage prior to signing for receipt. Note any damage on the bill-of-lading you sign and keep a copy. If possible, also take pictures of the damage prior to signing for the shipment. Please contact your AMG sales representative with all of this information as soon as possible to initiate the claims process and replacement shipment.

 

Defective Item Returns (Smart Thermostats)

If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See below.

If you have ordered a smart thermostat please verify HVAC system compatibility before opening and installing, as returns of opened thermostats are not accepted.

Defective ecobee: 

Call: 1.888.513.3005 

Email: [email protected] 

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Incorrectly Shipped Orders

Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day pending product availability.