Frequently Asked Questions

What is the AM Conservation Group ecobee portal?

The AM Conservation Group ecobee portal offers eligible contractors discounted ecobee products.


Are there compliance requirements for products purchased on the AM Conservation Group ecobee portal?

Yes. Purchasers of products from the store must agree to comply with the following:

  • You will install the products in accordance with the respective product installation requirements found on each product page.
  • Thermostats purchased for income qualified utility programs will be installed only for eligible utility programs.
  • You will not resell products purchased for income qualified programs.

How long will it take to receive an item on backorder?

If products are backordered, AM Conservation Group will provide an estimated ship date once the order completes review and approval. Customer will be notified by email with an estimated ship date.


Which products are eligible for instant discounts?

All of the smart thermostats listed in the AM Conservation Group ecobee portal are eligible for instant discounts. The discounts are applied instantly for eligible customers and no paperwork is required.


Is there an application process for the instant discounts?

Yes, you must complete the online form and it must be approved. Once approved, you will be able to place orders with the discounted pricing shown. No additional applications are required to receive the discounts as they are instantly applied at the time of sale.


Why do you need to approve my account?

The approval process is necessary to ensure that the contractor is a participant in qualifying utility programs.


Is there a minimum and maximum amount I can buy?

There is a one case minimum requirement per item ordered (all orders must be in whole case quantities). The only maximum is based upon approved credit card charge or credit limit if the contractor has established an AMCG account with payment terms.


How do I login or register?

You can login or create an account by clicking Sign In or Create An Account in the top right corner of the screen. You can login or create an account by clicking Sign In / Apply in the top right corner of the screen. To apply, please complete the online enrollment form. The application will be reviewed and, if approved, you will be notified by email and be given your login credentials.


How do I view my order history?

Click Sign In or Create An Account in the top right corner of the screen and log into your account.


What forms of payment can I use in the AM Conservation Group ecobee portal?

AM Conservation Group will accept payment by MasterCard, VISA or American Express via the portal. If you have set-up an AMCG account with payment terms then checks are also accepted. All transactions are in U.S. dollars. For credit card transactions, your payment will be preauthorized prior to shipping but charges are not posted to your credit card until after the order has shipped.


When a contractor makes a purchase, who does the charge come from?

The charge on your credit card will come from Worldpay, the AM Conservation Group ecobee portal credit card processing vendor.


How do I know if my order was received?

After your order is placed, you will receive an order confirmation email to the email you used while registering for your account. Once your order has shipped, you will receive another email with your tracking number.


Whom do I contact if I have questions about my order?

If you placed an order at the AM Conservation Group ecobee portal, please call 1-888-513-3005.


What are the shipping and handling rates?

All pricing includes standard shipping charges. It does not include special delivery options or expedited shipping. Please check with your AMCG customer service representative for a custom shipping quote should these services be required.


Who is AM Conservation Group (AMCG)?

AMCG has been helping all people use the world's most precious resources more efficiently since 1989. AMCG is one of the most expansive conservation suppliers in the industry. ecobee chose to collaborate with AMCG because AMCG's high level of service makes it easy for our customers to purchase energy saving products.


How long will it take for my order to arrive?

Orders typically ship within two business days of order approval. Delivery time is dependent on the ship-to location but is normally within 4-5 business days. Extended delivery times can be experienced during times of inclement weather or due to high shipping volumes experienced by national freight carriers.

General Item Returns

Return Policy

Items must be returned within 45 days of invoice to be eligible for credit.

Returned items must be received by AM Conservation Group, in new condition and in the original packaging to be eligible for a refund.

AM Conservation Group will send a Return Merchandise Authorization (RMA) which must be included with the return shipment and the RMA number must be printed on the package in order for the returned material to be received at AM Conservation Group.

A 20% re-stocking fee will be assessed on all returns unless the return is a result of an error made by AM Conservation Group or the product is faulty. Contractor must work with product manufacturer directly to confirm if the product is faulty.

Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AM Conservation Group, in which case, AM Conservation Group will issue FedEx or other freight carrier labels to have the product picked up.


Incorrectly Shipped Orders

Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day pending product availability.


Damaged Item Returns

Inspect your shipment as soon as you receive it for damage. If you have a larger order that is being delivered by a common carrier, please inspect the order for damage prior to signing for receipt. Note any damage on the bill-of-lading you sign and keep a copy. If possible, also take pictures of the damage prior to signing for the shipment. Please contact your AMG sales representative with all of this information as soon as possible to initiate the claims process and replacement shipment.


Defective Item Returns (Smart Thermostats)

If a smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See below.

If you have ordered a smart thermostat please verify HVAC system compatibility before opening and installing, as returns of opened thermostats are not accepted.

 

Defective ecobee: 

Call: 1.888.513.3005 

Email: [email protected] 

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